We have two physical locations in Cambridge that function together as one practice.
So while each office has dedicated contact information, our shared systems ensure your care is coordinated seamlessly at either office.
Inman Square
Central Square
For general inquiries, email smile@cambridgedental.net
Frequently asked questions
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Please email the office with your name, DOB, and the contact info of where you’d like them sent.
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Yes we do offer an in-house membership plan for patients without insurance. Click here to learn more.
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Yes, both offices have parking.
However, while the Inman office has a dedicated parking lot, the Central office only has a small private driveway—so if you plan on parking, please call ahead to make sure there’s an empty space available.
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We recommend aiming to be 10 minutes early. This keeps stress levels low, accounts for city-traffic, and there’s a possibility we can start your appointment early!
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Our wait times are typically 2-3 minutes or less.
While rare circumstances occasionally cause delays, we're committed to respecting your schedule and will do everything possible to minimize any wait.____________________________________________________________
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We send statements with payment links from a separate and secure phone number: (470) 407-6588.
If you’re unsure, please contact our office directly for further verification.
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Our office policies
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Your appointment time is reserved specifically for you. Timely confirmations and proper notice for changes help us maintain our schedule and provide quality care to all patients.
Confirmations
We'll text and email you a confirmation link 7 and 3 days before your appointment. Please confirm or reschedule at least 48 business hours in advance. If still unconfirmed within 48 hours, we may assume you will not be attending and offer your appointment time to another patient on our waitlist.Cancellation Fees
There is a $40 fee for 1-hour appointments cancelled/rescheduled with less than 48 business hours' notice. There is an additional $20 fee per 30 minutes for longer appointments.Late Arrivals
Please notify us as soon as possible if running late. We'll try to accommodate you, but time-sensitive procedures may not be completed in the remaining time and may require rescheduling (cancellation fees may apply).____________________________________________________________
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We accept various payment options including cash, check, Apple Pay, and all major credit cards. We also offer flexible payment plans for substantial treatments. Returned checks will incur a $25 processing fee.
Payment is due at the time of treatment: We will communicate all recommended treatment options and associated fees prior to beginning treatment. Some treatments require a deposit to schedule an appointment. This deposit is refundable and applicable to the upcoming treatment and/or any cancellation fees incurred. Payment plans are available on a case-by-case basis but must be arranged prior to treatment, not on the date of service.
Credit Card On File Policy: Similar to other industries (hotels, rentals, hair salons, pharmacies), we require your credit card to be saved on file for any remaining balances on your account. Your credit card information is encrypted and securely stored within a PCI-compliant payment gateway operated by Global Payments. This gateway is only used to process payments and provide receipts. If you are unable or unwilling to save a card on file, we require payment for services in full, and you will be reimbursed for any overpayments after we process the claim.
Our payment processing guidelines:
For balances of $50.00 or less, we will charge your card on file and send payment confirmation.
For balances over $50.00, payment is due within 30 days.
Balances older than 30 days are considered Past Due, and your card on file will be charged as part of our billing cycle.
"How can I trust what is being charged?"
After your visit, you will receive an Explanation of Benefits (EOB) from your insurance carrier that details how much of your visit they cover and how much is your responsibility based on the services rendered. We also receive a copy of this EOB, which tells us exactly how much of your bill is your responsibility and how much is your insurance's responsibility.If you do not want authorize a saved your credit card on file: We require that you pay the total cost of services (based on our office fees) upfront. Once insurance processes and pays the claim, you will be refunded any overpayments.
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